Big Some Services, a global leader in business process management and technology services, is recognized as a “Leader” in the Global Business Process Outsourcing (BPO) outsourcing services; applications services, consulting, and support that help clients achieve those objectives. Our strategy is to deliver high-value solutions through our talented workforce to help clients innovate, manage information and risk, and become more agile so they can better serve their customers and citizens
Business Process Outsourcing (BPO) has been providing businesses with a way to cut costs for years, but current IT trends are shaking up the sector, putting CIOs at the forefront of planning. Technologies such as cloud computing, business analytics software, social media platforms and process automation software are being used within BPO to enable them to lower costs and be more effective. Because outsourcing relationships are like marriages both partners have to get something from it. Through additional technology based services customers will get more for their money, while supplier business models will change, with less reliance on providing human resources. This move by suppliers to what are known as non-linear growth models is a trend, particularly amongst offshore BPO suppliers who have relied heavily in the past on selling low cost labor.
IT enabled BPO is a huge sector and dwarfs the IT outsourcing sector in turns of spending. But as businesses attempt to take advantage of new IT trends the, IT element of BPO relationships will grow at the expense of people. Technology trends such as cloud computing and big data are supported by technologies such as social media and smart devices to create new services to compliment BPO. Recent research from Accenture revealed that high-performing BPO relationships, those that deliver business value, use technology as a source of innovation and advantage, rather than just providing the infrastructure of delivery. It found that 40% of high performers consider technology provided by the service provider to be an important component of the BPO relationship, compared to only 27% of typical performers. A total of 56% of high performers believe it is important to gain access to technology in a BPO relationship, while 34% of typical performers agree.