The high-tech industry is undergoing a remarkable, albeit disruptive change: shorter product cycles and increased mobility through social, mobile, cloud and e-enablement are transforming the way tech companies do business. Their ability to quickly bring new products to market, innovate, manage sourcing and supply chains in a cost-effective way, and respond quickly to changes in demand and supply are vital for the growth of this industry. But how do organizations facing cautious consumer spending, stiff competition, and increased research and development costs succeed? By becoming an intelligent enterprise.With a deep focus on process effectiveness and efficiency across core enterprise processes spanning finance and accounting (F&A), supply chain, customer service and analytics, Big Some Services provides innovative ideas, converting challenges to opportunities and delivering business impact for more than 20 companies globally. By focusing on business outcomes, we help high-tech clients make their processes smarter in areas such as revenue accounting, sales force commission, customer care service, product support, inventory optimization, renewals management, sourcing management, procurement services, technical support services and consumer analytics.
A leading online advertiser had daily outstanding (DSOs) of more than 37 days largely due to high accounts receivables and a non-customized collections process. Big Some Services redesigned the end-to-end collection process and realigned portfolios, bucketed past dues based on value, and set up escalation metrics and dispute resolution processes.
High-tech companies need to understand where the market is going and respond adaptively – and Big Some Services helps them do just that. By harnessing the power of our Smart Decision Solutions– a mix of analytics, re-engineering and technology – we help you intelligently interpret the large amounts of data available to your organization and make more informed business decisions. Our analytics and reengineering professionals give you a view of where the market is going and then align process performance to more effectively target marketing initiatives.
Big Some Services believes that technology is the enabler, not the driver, of great processes. To this end, we have built technology expertise in on-premise software, Software as a Service platforms, process-driven IT services and process-oriented tools that enable an integrated end-to-end, business-based process solution. We are a leading provider of global service desk and remote infrastructure management solutions, improving customer satisfaction and supporting optimized process performance. High-impact partnerships with the public and private sectors. Big Some Services Development Partnerships employs an innovative not-for-profit business model that makes the core skills and assets of Big Some Services accessible to the international development sector to help strengthen organizations and build emerging markets from within.